Saturday, May 29, 2010

Intellectual Crush....

I'll let you in on a little secret. I've got an intellectual crush. On Tom Peters. "Who is Tom Peters?" you ask. Well, he is a 67 year old American writer best known for being a guru in the world of business management practices (He co-wrote "In Search of Excellence" a book which is widely referred to as one of the best business books of all time). I haven't read this book, or any of his others actually, but I follow his blog and love, love, love his thoughts on leadership. They are always so inspiring and so in line with my own values. Here is his take on 'Servant Leadership' (from his book 'The Little BIG things"):

Our goal is to serve our customers brilliantly and profitably over the long haul.

Serving our customers brilliantly and profitably over the long haul is a product of brilliantly serving, over the long haul, the people who serve the customer. Hence our job as leaders is abetting the sustained growth and success and engagement and enthusiasm and commitment to Excellence of those, one at a time, who directly or indirectly serve the ultimate customer.

We (leaders) are in the "Human Growth and Development and Success and Aspiration to Excellence Business".

"We" only grow when "they" (each and every one of our colleagues) are growing.

"We" only succeed when "they" are succeeding.

"We" only energetically march towards Excellence when "they" are energetically marching toward Excellence.


Love your work Tom x

1 comment:

  1. Hi, I've picked you to carry on my meme "Things I've Learnt the Hard Way"